Frequently Asked Questions
We’re Here to Help!
We’ve put together a list of commonly asked questions to provide you with even more information about Cove Home.
If you have any additional questions, please feel free to reach out to us directly:
Purchasing & Shipping Policies
What forms of payment do you accept?
We happily accept all major credit cards throughout the secure processing system via Shopify Payments. We also welcome purchases by PayPal Express Checkout.
AfterPay
To shop online with AfterPay, add items to your cart and select AfterPay at checkout.
First-time customers will need to create an AfterPay account (You’ll receive instant approval notification).
Returning customers will simply log in to make their purchases. It’s that easy!
PLEASE NOTE:
- All items in your shopping cart must be eligible for AfterPay.
- You must meet additional requirements to qualify.
- A minimum purchase amount may apply.
- AfterPay is not available on purchases of gift cards.
- If you ae purchasing gift cards along with AfterPay eligible products, you will need to make two separate purchases.
How does the payment schedule work?
Your first payment is at the time of purchase.
Your three remaining payments are deducted every two weeks from your chosen method of payment.
If you choose to make additional payment before your scheduled pay dates, you may do so through your AfterPay account.
Your first payment is at the time of purchase.
Your three remaining payments are deducted every two weeks from your chosen method of payment.
If you choose to make additional payment before your scheduled pay dates, you may do so through your AfterPay account.
Do I need to pay sales tax on my purchase?
Sales tax will apply for orders shipped to Alabama, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, Wyoming, and Canada (importer of record). PLEASE NOTE: Sales tax rates vary by state and are subject to change. Be sure to enter your shipping address at checkout to see the sales tax amount.
Can you tell me more about your FREE shipping policy?
Any order over USD $95 shipping to the contiguous United States ships free within 5 - 7 business days. It’s that easy!
Orders under $95 will ship for a simple, flat fee of $14.99.
Where do you ship?
We are pleased to ship all Cove Home products to any street address in the contiguous United States, via UPS Ground from Los Angeles, California.
If you are interested in placing an order that will ship to Hawaii, Alaska, Puerto Rico, or a US Territory, please select your preferred shipping option during check out.
- Free ground shipping to Alaska and Hawaii is not available at this time.
- All orders to these states are final & international shipping rates may apply.
International Orders:
We are delighted to ship your Cove Home order anywhere in the world.
International shipping rates will be calculated at checkout based on your order weight, dimensions and destination.
Our preferred international freight carriers will usually deliver an order anywhere in the world in about a week.
As a reminder, any import duties or customs requirements are the customer’s responsibility. All international orders are final.
If you have any questions, please send us a note at hello@cove-home.co for assistance before placing your order.
When will I receive my order?
- If you select Ground Shipping for in-stock orders, you’ll receive your order within 5 - 7 business days.
- Please note, fulfilment and shipping ties may change during Holiday periods. Please refer to Shipping Information for further details.
All of our products are handmade in small batches, so it’s possible that some items may be out of stock or backordered.
If your order contains products that are backordered, you can find the expected ship date on the product page, above the add to cart button.
We’ll also remind you on the order confirmation page.
Trust us – beauty and quality are worth the wait.
If your order is not shipped immediately, don’t worry! We’ll make sure your order is delivered within the timeframe chosen at checkout. We’ll even cover the tab to upgrade shipping, if necessary.
Orders may be split across multiple shipments, and items ordered on the same day may not ship together, depending on their size.
Where is my package?
Take a look at the tracking information sent to you in your shipping confirmation. This email will be separate from your order confirmation, so be careful not to miss it! The fastest way to get an update on your package, including estimated delivery date, is to use the tracking number provided in the shipping email. Orders may encounter delays while in transit with the carrier. We are not responsible for those delays and if you have questions please reach out to the carrier specified in your tracking email to see if your area has been impacted by local service disruptions.
What if my package arrives damaged?
We stand behind our products and guarantee the quality and unique aspects of each individual item we sell.
Each shipment is carefully packaged to ensure safe transport. If your item has arrived damaged or defective, please report the issue to us immediately after receiving the package at hello@cove-home.co.
In your email, please include photos of the damaged product, the contents of the box, and the shipping box itself. A refund will be issued to your account or you will be shipped a replacement.
What if my package is lost in transit or is not delivered?
Please reach out to hello@cove-home.co within 48 hours of receiving your delivery notification email to confirm your shipping address. We’re happy to take the next steps from there!
The piece I want is sold out. When will it be available?
Our products are handmade in small batches by our Cove Creators, not mass produced in factories. The availability of each piece varies on a number of factors:
- The length of time of the handmade process
- The artisan’s availability
- The location of the artist
- The season - climate, holiday, and cultural considerations
We do our best to keep all of our products in stock, but sometimes things are more popular than we’ve anticipated. If we’re planning to re-stock the item, you can join the waitlist on the product page to be notified when it’s available.
If you’re looking for something specific that has gone out of stock, feel free to sent us an email at hello@cove-home.
We would love to help you select an alternative we know you’ll love, and we’ll keep your request in mind when designing new collections.
How will my Cove Home piece be packaged?
All of our packaging uses environmentally friendly materials and processes that are 100% Made in the USA!
- FSC certification ensures that our packaging comes from responsibly managed forests that provide environmental, social, and economic benefits.
- Our packaging is made with a combination of FSC virgin fibre, and/or recycled materials with controlled virgin fibre.
Your Cove Home product will be wrapped securely in tissue paper and secured in blank Kraft corrugated shipping boxes.
Can I recycle Cove Home packaging?
We’re continuing to invest in our commitment to taking care of our people and our planet by taking a closer look at how we can become an even more sustainable brand.
Our shipping boxes and honeycomb are recyclable in the vast majority of residential curbside recycling bins.
- If your local recycling program does not accept this type of box or it is too large, you can find a drop-off location near you by following the link below.
Returns & Exchanges
How do I make a return?
If you’d like to make a return, simply email us at hello@covehome.co
You’ll need your order number and the zip code from your shipping address, which can be found in your order confirmation email.
After you initiate your return, you will receive a prepaid shipping label. If you need more labels, send us a note at hello@cove-home.co
Please use any original packaging to ensure items arrive back safely.
If you opted for store credit, you will receive your product credit as soon as your return is in transit.
Refunds are processed once items have been accepted at our warehouse.
Returns for refund through our returns portal will incur restocking fees of $25
How do I exchange an item?
Simply email us at heelo@covehome.co
You’ll need your order number and the zip code from your shipping address which can be found in you order confirmation email.
To make a direct exchange, select Shop Now, and you’ll be directed to our website to pick a new item.
PLEASE NOTE:
- Not all items are returnale or able to be exchanged.
Items marked “Final Sale” cannot be returned or exchanged.
- All exchanges mut be completed within 10 days of receiving your order.
- If you’re outside the contiguous United States, such as customers in Hawaii and Alaska, the cost of return and outbound shipping will be added to your total purchase.
- You’ll receive a new order confirmation email once the exchange is processed.
Can I cancel or change my order?
Once an order has been processed, we are unable to change or cancel your order. If you no longer need the purchased items, you can start a return once they are delivered.
Returns and exchanges are completely free for most items.
- Email us within 30 days of receiving your order.
- You’ll need your order number and the zip code from your shipping address which can be found in you order confirmation email.
- Once authorized, you can download your return label online or from the return confirmation you’ll receive.
If you would like a refund in the original form of payment, some fees may apply.
Gift Cards
How do I send a Gift Card?
The Digital Gift Card is delivered via email to the buyer immediately after purchase with instructions on how to redeem the gift amount at checkout.
The buyer is responsible for forwarding the email to the recipient or printing it out to give in person.
How do I redeem a Gift Card?
At checkout, click “Enter a Gift Card or discount code” into the empty field and select “Apply.”