Our Private Policy

Welcome to our Privacy Policy. This document explains how we collect, use, and share your Personal Information when you visit or make a purchase on our website, cove-home.co (the "Site").

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, such as your web browser, IP address, time zone, and cookies installed on your device. We also collect information about the specific web pages or products you view, as well as the websites or search terms that referred you to our Site. This information is referred to as "Device Information."

We collect Device Information using technologies like cookies, log files, web beacons, tags, and pixels. Cookies are data files placed on your device that contain a unique identifier. If you want to learn more about cookies and how to disable them, please visit https://developers.google.com/tag-platform/devguides/privacy

In addition, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, and payment information (such as credit card or debit card numbers, email address, and phone number). This information is referred to as "Order Information."

We may also receive Personal Information about you from third-party sources, such as data providers.

When we mention "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

We primarily use the Order Information we collect to fulfill orders placed through the Site. This includes processing payment information, arranging shipping, providing invoices and order confirmations, and communicating with you about your order. We also use Order Information to screen for potential fraud or risk, improve our products and services, advertise and market our offerings, and provide you with relevant information or advertisements based on your preferences.

The Device Information we collect helps us screen for potential fraud and risk, as well as improve and optimize our Site. We generate analytics based on this information to better understand how our customers browse and interact with our Site, and to evaluate the effectiveness of our marketing and advertising campaigns.

SHARING YOUR PERSONAL INFORMATION

We may share your Personal Information with third parties to help us use it as described above. For example, we use Shopify to power our online store, and Google Analytics to understand how customers use our Site. These third-party service providers have their own privacy policies that you can review for more information.

We may also share your Personal Information to comply with legal obligations, respond to lawful requests for information, protect our rights, or if required by applicable laws and regulations.

If you prefer not to receive targeted advertising, you can opt out using the links provided in the Privacy Policy. Please note that we do not alter our data collection practices based on Do Not Track signals from your browser.

SENSITIVE DATA, CHILDREN, AND CALIFORNIA RESIDENTS

We do not collect any special categories of personal information, such as race, ethnicity, religious beliefs, or health data. Our services are not directed towards children under 16, and we do not knowingly collect Personal Information from anyone under 16 without parental consent. If you are a California resident, you have specific rights regarding your Personal Information, which are outlined in our Privacy Policy.

HOW WE PROTECT PERSONAL INFORMATION

We take reasonable measures to protect your Personal Information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, please note that no electronic transmission or storage of information is completely secure. In the event of a data incident, we will investigate and comply with reporting obligations.

DATA RETENTION

We retain your Order Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. If you want your Personal Information to be deleted, please visit our Privacy Center or contact us via email. However, there may be situations where we are unable to comply with your request.

CHANGES TO THE PRIVACY POLICY

We may update our privacy policy from time to time to reflect changes in our practices, operational needs, or legal requirements.

PERSONAL INFORMATION SUBJECT TO THE GDPR

If your Personal Information is subject to the General Data Protection Regulation (GDPR), we collect and use it as described in this Privacy Policy. However, the use of your Personal Information will be limited to specific purposes, such as entering into contracts, fulfilling legitimate purposes, and complying with legal obligations. You have certain rights regarding your Personal Information, and we encourage you to contact us if you wish to exercise those rights.

CONTACT US

If you have any questions, concerns, or complaints about our privacy practices or would like to update your privacy settings, please contact us via email at hello@cove-home.co