Refund policy
Love it or return it within 14 days.
You can return or exchange items within 14 days of delivery through our returns portal.
What can be returned
- Items must be unused, in new condition, and returned in their original packaging and Cove Home bag.
- Final Sale items and gift cards can't be returned or exchanged.
- Orders shipped to Alaska, Hawaii or outside the US are final sale and can't be returned or exchanged.
Return shipping
If you added Free Returns & Package Protection at checkout, your return is free. Otherwise, you can purchase a return shipping label in our portal and a $5 restocking fee will be deducted from your refund.
Exchanges
In the returns portal, choose Return or exchange an item, then select Add exchange item. We'll email you a new order confirmation once your exchange is processed.
Refunds
Once your return arrives and has been checked, we'll issue your refund, exchange or store credit. Refunds can take up to 10 business days after your return arrives.
Damaged or faulty items
If your item arrives damaged, go to your returns portal, choose Report a Delivery Issue → Item is damaged, and upload a photo of the item and the box within 14 days of delivery. If an item develops a fault after use, choose Report a product fault.
Many of our pieces are handmade, so small variations are part of their character and aren't considered faults.
Questions
Visit our Help Centre or email team@cove-home.co.