Returns and Exchanges During Black Friday Sale Period
We’re pleased to offer exchanges on items purchased during our Black Friday Sale
period; however, refunds will only be provided for items that are defective or
damaged. If you'd like to initiate an exchange or return, please email us at
hello@cove-home.co within 30 days of receiving your order.
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How to Make a Return or Exchange?
To start your return or exchange, email us at hello@cove-home.co. You’ll need yourorder number and the zip code from your shipping address, which can be found inyour order confirmation email.
Damaged or Defective Items
If your return is due to damage or a fault, you’ll receive a prepaid shipping label. For exchanges or change-of-mind returns, shipping will be at the cost of the purchaser. We kindly ask that you make selections carefully, and we’ll send you the correct shipping labels to affix to your parcel.
Packaging
Please return items in their original packaging to ensure safe arrival. If you no longer have the original packaging, ensure there is extra fragile wrapping around the product before shipping.
Store Credit & Refunds
If you opt for store credit, it will be issued as soon as your return is in transit. Refunds for damaged or faulty items will be processed once the items have been inspected and accepted at our warehouse.
Shipping Information
We are committed to dispatching your order from our warehouse within 1-3 working days. However, due to high demand during the holiday season, carriers may experience delays that are outside of our control.
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Free Shipping on Orders Over $95
Orders over USD $95 shipping to the contiguous United States ship free within 5-8 business days. During sale periods, there may be additional delays, which we will communicate to you.
Flat Rate Shipping on Orders Under $95
Orders under $95 will ship for a flat fee of $14.95.
Processing Times
Orders placed by 12pm PST will ship the same day. Once your order is placed, we are unable to expedite the shipping time.
Tracking Your Order
You will receive a tracking number in your Shipping Confirmation email. In the first instance, please check this tracking information for updates.
Important Note:
Weather or carrier-related delays can impact arrival times and are beyond our control. Please monitor your tracking information for updates.
We hope you have a wonderful Black Friday shopping experience with Cove Home! Please
reach out to us at hello@cove-home.co if you have any questions or need
assistance with your order.