It's important to us that you love your Cove Home pieces. If something isn't quite right, you can return or exchange it within 14 days of delivery.

What can be returned

Items must be unused, in new condition and in their original packaging and Cove Home bag. Final Sale items and gift cards can't be returned. Orders shipped to Alaska, Hawaii or outside the US are final.

Return shipping

If you added Free Returns & Package Protection at checkout, your return is free. Otherwise, you'll cover the cost of return shipping, and a $5 restocking fee will be deducted from your refund. Once your order has shipped, we're unable to change your protection selection.

How to start a return or exchange

Head to our returns portal with your order number and zip code or email address handy, then choose Return or exchange an item. Once your return is approved, you'll receive your return label. For a direct exchange, select “Add exchange item” and make your selection.

Damaged, missing or incorrect items

Head to our returns portal, choose Report a Delivery Issue and upload a photo within 14 days of delivery. If your piece develops a fault after use, choose Report a product fault.

Refunds

Once your return arrives back with us and has been inspected and accepted, we'll process your refund, exchange or store credit. Refunds can take up to 10 business days.

Packaging

Items must be returned in their original packaging and Cove Home bag, unused and in new condition, to ensure they arrive safely.

Have a question? Find more answers in our Help Centre or email us.