Our Lifetime Quality Guarantee

Every Cove Home piece is guaranteed for life. We work with small family workshops and skilled artisans around the world, from Greece and Tunisia to India and Mexico, who make each piece by hand using techniques passed down through generations and a level of skill that only comes with time. Pieces made with that kind of care are built to last, so we stand behind them for as long as you own them.

What's covered

We guarantee the materials and craftsmanship of every piece for its lifetime, with no end date.

If something goes wrong in normal use because of how it was made or what it was made from, we'll put it right at no cost to you. A mill that stops grinding, a split in the wood, or a part that breaks or comes loose: if it comes down to how it was made, it's covered.

What's not covered

Our guarantee covers how your piece is made, not how it ages or how it's used. So it doesn't cover:

  • Natural character. Patina on brass and copper, grain and fine surface lines in wood, and veining in marble. This is what real materials do, not a fault.
  • Finishes. Plated, lacquered and chrome finishes that wear, fade or thin over time with use, handling and polishing.
  • Everyday wear. Scratches and knife marks on boards.
  • Water damage. Damage from soaking, submerging or the dishwasher, unless the product says it's dishwasher safe.
  • Not used as intended. Using a piece for something it isn't made for, like salt in the pepper mill or pepper in the salt mill.
  • Food and cleaning products. Stains or marks from food, moisture, harsh cleaners or abrasives.
  • Accidents. Drops, knocks, and heat beyond what the piece is made for.
  • Orders delivered outside the US.

How to make a claim

  1. Head to our portal and select "Report a product fault". 
  2. Add your order number and email address 
  3. We'll share some troubleshooting tips first, as many issues can be fixed at home.
  4. Add a photo, or a short video if it's something we need to see in action, like a mill that won't grind.

A member of our small team reviews every claim personally, and you'll hear from us within 7 days. Received it as a gift or don't have your order number? Email us at team@cove-home.co and we'll help.

What happens next

Once we've confirmed it's a fault, we'll send you a replacement part or a replacement piece. The cost is on us, including shipping. If your piece is no longer made, we'll offer the closest match or store credit for the amount paid.

Changed your mind?

That's a return rather than a guarantee claim. You have 14 days from delivery to return an unused item in its original packaging. To start, head to our portal and choose Return or exchange an item.

Caring for your pieces

A little care keeps everything looking its best. For brass and copper mills, our Brass & Wood Balm or a gentle metal polish like Brasso on a soft cloth brings back the shine. Chrome mills only need a damp soft cloth, then a dry one, with no polish. For everything else, see our Care & Assembly Guide.