Our Lifetime Quality Guarantee
Our mills come from a family workshop in Northern Greece that has made them since 1977. Our olive wood is carved by hand in Tunisia, our alabaster is shaped by artisans in Mexico, and our mango wood is hand-carved and our candlesticks hand-forged in small batches in India. From hand-thrown ceramics to hand-hammered brass, every piece is made by people who take their time. Pieces made like that are made to last, so we stand behind them for life.
How long it lasts
Our guarantee has no end date. It lasts for as long as you own your piece, whether you bought it yourself or received it as a gift. If it was a gift, we'll just need to be able to find the original order.
Where it applies
Our lifetime guarantee covers orders delivered within the US. Orders delivered outside the US aren't covered.
What's covered
Every Cove Home piece is guaranteed against defects in materials and workmanship for as long as you own it. If something fails in normal use because of how it was made or what it was made from, we'll put it right, free. A mill that stops grinding, a split in the wood, or a part that breaks or comes loose: if it comes down to how it was made, it's covered.
What's not covered
Our guarantee covers how your piece is made, not how it ages or how it's used. So it doesn't cover:
- Natural character. Patina on brass and copper, grain and fine surface lines in wood, and veining in marble. This is what real materials do, not a fault.
- Finishes. Plated, lacquered and chrome finishes that wear, fade or thin over time with use, handling and polishing.
- Everyday wear. Scratches and knife marks on boards.
- Water and the dishwasher. Soaking, submerging or the dishwasher, unless the product says it's dishwasher safe. Water near the pepper mill's mechanism.
- The wrong contents. Salt in the pepper mill, or anything other than dry, coarse salt in the salt mill.
- Food and cleaning products. Stains or marks from food, moisture, harsh cleaners or abrasives.
- Accidents. Drops, knocks, and heat beyond what the piece is made for.
- Change of mind. That's a return, and you have 14 days for that.
How to make a claim
- Head to our portal and choose Report a product fault.
- We'll share a few quick fixes first. Many issues are sorted in a minute.
- Add your order number and a photo, or a short video if it's something we need to see in action, like a mill that won't grind.
A member of our small team reviews every claim personally, and you'll hear from us within 7 days. Received it as a gift or don't have your order number? Email us at team@cove-home.co and we'll help.
What happens next
Once we've confirmed it's a fault, we'll send you a replacement part or a replacement piece, free. We cover all shipping on guarantee claims. If your piece is no longer made, we'll offer the closest match or store credit for the amount paid.
Changed your mind?
That's a return rather than a guarantee claim. You have 14 days from delivery to return an unused item in its original packaging. To start, head to our portal and choose Return or exchange an item.
Caring for your pieces
A little care keeps everything looking its best. For brass and copper mills, our Brass & Wood Balm or a gentle metal polish like Brasso on a soft cloth brings back the shine. Chrome mills only need a damp soft cloth, then a dry one, with no polish. For everything else, see our Care & Assembly Guide.