Our Lifetime Quality Guarantee
Our mills come from a family workshop in Northern Greece that has made them since 1977. Our olive wood is hand-carved in Tunisia and our alabaster shaped by artisans in Mexico. In India, small workshops hand-carve our mango wood and hand-forge our candlesticks. From hand-thrown ceramics to hand-hammered brass, every piece is made by people who take their time. Pieces made with that kind of care are built to last, so we stand behind them for life.
How long it lasts
Our guarantee has no end date. It lasts for the life of your piece.
What's covered
Every Cove Home piece is made with care, for everyday use. That's why we guarantee the materials and craftsmanship of each one for the life of the piece.
If something goes wrong in normal use because of how it was made or what it was made from, we'll put it right at no cost to you. A mill that stops grinding, a split in the wood, or a part that breaks or comes loose: if it comes down to how it was made, it's covered.
We choose our makers carefully and stand behind their work. This guarantee is our promise that what you bring into your home is made to last.
What's not covered
Our guarantee covers how your piece is made, not how it ages or how it's used. So it doesn't cover:
- Natural character. Patina on brass and copper, grain and fine surface lines in wood, and veining in marble. This is what real materials do, not a fault.
- Finishes. Plated, lacquered and chrome finishes that wear, fade or thin over time with use, handling and polishing.
- Everyday wear. Scratches and knife marks on boards.
- Water damage. Damage from soaking, submerging or the dishwasher, unless the product says it's dishwasher safe.
- Not used as intended. Using a piece for something it isn't made for, like salt in the pepper mill or pepper in the salt mill.
- Food and cleaning products. Stains or marks from food, moisture, harsh cleaners or abrasives.
- Accidents. Drops, knocks, and heat beyond what the piece is made for.
Where it applies
Our lifetime guarantee covers orders delivered within the US. Orders delivered outside the US aren't covered.
How to make a claim
- Head to our portal and choose Report a product fault.
- We'll share some troubleshooting tips first, as many issues can be fixed at home.
- Add your order number and a photo, or a short video if it's something we need to see in action, like a mill that won't grind.
A member of our small team reviews every claim personally, and you'll hear from us within 7 days. Received it as a gift or don't have your order number? Email us at team@cove-home.co and we'll help.
What happens next
Once we've confirmed it's a fault, we'll send you a replacement part or a replacement piece. The cost is on us, including shipping. If your piece is no longer made, we'll offer the closest match or store credit for the amount paid.
Changed your mind?
That's a return rather than a guarantee claim. You have 14 days from delivery to return an unused item in its original packaging. To start, head to our portal and choose Return or exchange an item.
Caring for your pieces
A little care keeps everything looking its best. For brass and copper mills, our Brass & Wood Balm or a gentle metal polish like Brasso on a soft cloth brings back the shine. Chrome mills only need a damp soft cloth, then a dry one, with no polish. For everything else, see our Care & Assembly Guide.