Black Friday Sale Event - Shipping & Return Information

Yes. Black Friday is our biggest sale of the year, with our lowest prices of the year, and to offer savings this deep we keep returns simple: store credit, no exchanges or refunds. If your selection wasn’t quite right or you’ve simply changed your mind, you’re welcome to return it for store credit within 14 days of delivery. Once your return arrives back with us and has been inspected and accepted, your store credit will be processed within 5 days. Store credit is sent by email and never expires, so you can choose something you love whenever you’re ready.

If your piece arrives damaged or faulty, let us know and we’ll make things right.

If you added Free Returns & Package Protection at checkout, your return shipping is on us, so you can return your piece for store credit with complete peace of mind.

Didn’t add it? That’s okay. You’re still welcome to send your piece back within 14 days of delivery. You’ll simply cover the cost of return shipping.

Most pieces can be returned for store credit, but a few things are final:

Final Sale items. From time to time, we offer select pieces or collections as Final Sale. These are clearly marked “Final Sale” on the product page and can’t be returned or exchanged. This is separate from our Black Friday sale, so your other Black Friday purchases can still be returned for store credit.

Gift cards can’t be returned or exchanged.

Orders shipped to Alaska, Hawaii or outside the US are final. Due to the cost of shipping to and from these locations, we’re unable to accept returns or exchanges on these orders.

To be accepted, returns must also be unused, in new condition and in their original packaging and Cove Home bag.

All items must be returned unused, in their original packaging and Cove Home bag, to ensure they arrive safely. Unfortunately, we’re unable to accept returns for items that have been damaged due to insufficient packaging in transit.

It’s easy and only takes a few minutes. Head to our returns portal with your order number (for example #CH1000) and the zip code from your shipping address handy. You’ll find both in your order confirmation email.

Choose Return or exchange an item and follow the simple steps. Once your return is approved, your return label will be emailed to you.

Black Friday is our busiest time of year, and we want every order to be packed with the same care as always. During the event, please allow up to 2 business days for us to pack and dispatch your order, plus 5 to 8 business days in transit. That’s around 7 to 10 business days in total.

Shipping internationally? Please allow up to 2 business days for us to pack and dispatch your order, then an estimated 7 to 14 business days in transit.

Once your order is on its way, we’ll email your tracking details so you can follow its journey to your door.

Carriers can also experience delays during the busy season, which are unfortunately outside our control. Need it sooner? Choose 3-Day Express or Overnight at checkout.

To receive your order before Thanksgiving (Thursday, November 26), we recommend ordering by:

Standard shipping: Monday, November 16
3-Day Express: Friday, November 20
Overnight: Monday, November 23

These dates apply to the contiguous US. Carriers are very busy at this time of year, so while we’ll do everything we can to get your order to you in time, delivery dates can’t be guaranteed.

Standard shipping (contiguous US)
Free on orders of $95 or more.
Orders under $95 ship for a flat rate of $14.95.
Orders are delivered within 5 to 8 business days, plus up to 2 business days for us to pack and dispatch your order.

Express shipping (contiguous US)
3-Day Express is $45
Overnight is $79
Both include 1 business day for us to pick and pack your order.

Alaska and Hawaii
$19.95 on orders under $295, and $39.95 on orders of $295 and over.
Orders are delivered within 7 to 14 business days.

Canada, the UK and Europe
$49.95 on orders under $295
$69.95 on orders of $295 and over

Rest of the world
$95 on orders under $295
$115 on orders of $295 and over

During our Black Friday event, please allow up to 2 business days for us to dispatch international orders, then an estimated 7 to 14 business days in transit. Import duties and taxes aren’t included and are paid on delivery. Please note, orders shipped to Alaska, Hawaii or outside the US are final.

Yes, choose one of our express options at checkout:

3-Day Express ($45): we pick and pack your order in 1 business day, then it’s sent by 2-day courier.

Overnight ($79): we pick and pack your order in 1 business day, then it’s sent by overnight courier.

Orders placed before 8am ET (5am PT) on a business day are usually sent the same day. These options aren’t available to Alaska and Hawaii.

Once your order is on its way, you’ll receive a tracking number in your shipping confirmation email. Please check this link first for the latest updates.

It can sometimes take up to 24 hours for the carrier to scan your parcel for the first time. Once it’s scanned, your tracking and estimated delivery date will update.

Weather events or carrier delays can occasionally affect delivery times.

All of our pieces are handmade in small batches, so some may still be on their way from our artisans. If so, you’ll find the estimated ship date on the product page, just above the Add to Cart button.

Ordering now secures your piece, and we’ll send it on the date noted on the listing. To reduce packaging and courier trips, orders with a pre-order piece are sent together once everything is ready.

No discount codes or promotions can be applied to already marked-down items. Sale prices are only available during the Black Friday event, and we’re unable to honor them on orders placed before or after it.

Sale items are limited and offered on a first come, first served basis. Once a piece sells out, it’s no longer available at the sale price.

Cove Home reserves the right to cancel or modify an order if a promotional discount was applied in error or if an order doesn’t meet these terms.