Love it or Return it in 14 Days
It's important to us that you're completely satisfied with your Cove Home purchase, so we're pleased to offer returns for exchange or refund within 14 days of receiving your order.
To be eligible, items must be unused, in new condition, and returned in their original packaging.
If you opted for Free Return Shipping & Protection there will be no charge to return your goods. Simply follow the steps below to begin your return.
By opting out of Free Return Shipping & Protection, you acknowledge that you are responsible for the cost of return shipping, and that your order is not insured in the event of loss, damage, or theft. Once your order has been shipped, we’re unable to make changes to this selection.
If this option was not selected at checkout, a return shipping fee will apply. To help cover the care and handling involved in processing your return, a small $5 restocking fee will also be deducted.
We truly appreciate your understanding, and we’re always here to help you find the perfect piece for your space.
Please note -
Items marked final sale cannot be returned
How to Make a Return or Exchange:
To start your return or exchange,
head to our easy returns portal takes about 2 minutes. Just have your order number and zip code or email address handy, then click HERE to get started.
Damaged, Missing or Incorrect Items: If something arrives damaged, missing or not what you ordered, choose Report a Delivery Issue in your portal and upload a photo. Our team will review it and be in touch with next steps. If your piece develops a fault after use, choose Report a product fault.
Exchanges & Return Shipping: Once you start your return, we'll send you a prepaid shipping label. For change of mind returns and exchanges, return shipping is at the cost of the purchaser unless you selected Free Return Shipping & Protection at checkout, so we kindly ask that you make selections carefully. Refunds are processed once items have been inspected and accepted at our warehouse.
Packaging:
Please return items in their original packaging to ensure safe arrival. If
you no longer have the original packaging, ensure there is extra fragile
wrapping around the product before shipping.
We hope you have a wonderful shopping experience with Cove Home! Please reach out to us at team@cove-home.co if you have any questions or need assistance with your order.
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How do I make a return, report a delivery issue or a fault?
Visit your personal portal HERE and choose Return or exchange an item. You'll need your order number and your zip code or email address, which you'll find in your order confirmation email. Once you complete your return, you'll receive a prepaid shipping label. To make a direct exchange, select "Add exchange Item" and make your selection.
Please note: items marked Final Sale cannot be returned or exchanged, and exchanges must be started within 14 days of receiving your order. If you're outside the contiguous United States, such as in Hawaii or Alaska, the cost of return and outbound shipping will be added to your total. You'll receive a new order confirmation email once your exchange is processed.
Final Sale Items
From time to time, we offer select items or collections as final sale. These pieces are clearly marked and not eligible for return, exchange, or refund.
We take great care to provide detailed descriptions and imagery to help you feel confident in your purchase, and we’re always here to answer any questions before you place your order.
If anything arrives damaged or not quite right, choose Report a Delivery Issue in your portal and we'll help make it right.
Damaged, Missing or Incorrect Items
If something arrives damaged, missing or not what you ordered, choose Report a Delivery Issue in your portal and upload a photo. Our team will review it and be in touch with next steps. If your piece develops a fault after use, choose Report a product fault.
Packaging
Please return items in their original packaging to ensure safe arrival. If you no longer have the original packaging, ensure there is extra fragile wrapping around the product before shipping.
Refunds & Exchanges
Once your return has been received and checked at our warehouse, we'll process your refund or send out your exchange.