Our 1-Year Quality Guarantee
Our 1-Year Quality Guarantee
Every Cove Home piece is made to be used and loved every day - and we stand behind it. If something's not right with how your item was made, we'll look after you.
What's covered
For 1 year from delivery, if your item develops a manufacturing fault - say a grinding mechanism that fails or a part that comes loose - we'll replace it, free.
What's not covered
Our guarantee covers how your piece is made, not how it's used or how natural materials behave over time. So it doesn't cover:
- The natural character of real materials - patina on brass and copper, the grain and gentle movement of solid wood, the veining in marble. These are features of genuine materials, not faults (and patina buffs back beautifully with a soft cloth and a little Brasso).
- Normal wear from everyday use
- Damage from drops, heat or misuse
- Change of mind - you have 14 days for that
How to make a claim
Head to your personal portal with your order number and a photo of the issue - or a short video if it's something we need to see in action, like a mill that won't grind. We'll help you troubleshoot a few quick things first - many issues are an easy fix - and if it's a genuine fault, we'll sort a replacement. A member of our small team personally reviews every claim and will be in touch, within 5 working days.
Changed your mind?
That's a return, not a guarantee claim - you have 14 days from delivery to return an unused item.
Caring for solid brass
Your mills are solid brass - a living material that naturally deepens in tone over time. A quick buff with a soft cloth and a little Brasso keeps them gleaming. See our Care & assembly guide.